Updated March 27, 2020
Office hours during COVID. Monday-Friday. 9:00 am-11:00 am.

Dear Talus guest,

As we all adjust to the unprecedented impact of the COVID-19 virus, Talus Lodge is implementing the following changes to the cancellation and booking policy. As this is an evolving situation, we appreciate your patience as we determine the right thing to do. The most current information can be found on this page.

MARCH 16- APRIL 6, 2020

COVID CANCELLATION POLICY.
Effective for cancellation between March 16- April 6, 2020 only.
Talus will be providing the following options for those without cancellation insurance and/or coverage from their credit card :
  • Full refunds.
  • Private group cancellation: opportunity to rebook for 2021 effective immediately.
  • Individual room bookings: opportunity to rebook opening on April 1, 2020.
Prior to issuing refunds, we require:
  •  Confirmation that you did not purchase cancellation insurance before March 4, 2020.
  • As credit cards often cover cancellations, we require confirmation from your credit card company that they will not cover  the cancellation.

We appreciate your patience in issuing refunds as the system can process a limit number daily.

July 6- September 24,  2020

Talus Lodge is planning on reopening on July 6, 2020. We will be confirming reservations no later than June 1, 2020 based on the guidance from the Alberta Health Services and the Public Health Agency of Canada. We ask you to hold tight and keep dreaming of ridge walking, meadow naps in fields of wildflowers and golden larches. We have made the following changes to the payment and cancellation policy. Should you wish to cancel before June 1, 2020, the cancellation policy stated at the time of booking will be applied.

“IT’S A GO” PAYMENT AND CANCELLATION POLICY

Payments July 6- September 3 reservations: The remaining balance is  due on June 6, 2020.
September 7- 24: The remaining balance is due three months prior to departure.
Remaining balance will automatically charged to the credit card on file. Visa and Mastercard are accepted.
Cancellation Policy:
Rooms

Cancellations after June 6 final payment deadline are not refundable unless we are able to resell the space. If we are able to resell the space, any funds received in excess of the 35% non-refundable deposit, will be refunded.

September 7- 24 reservations: Cancellations after the three month final payment deadline are not refundable unless we are able to resell the space. If we are able to resell the space, any funds received in excess of the 35% non-refundable deposit, will be refunded.

Cancellation Policy: Private Groups

July 6- September 3 reservations: Cancellations after June 6 final payment deadline are not refundable unless we are able to resell the space. If we are able to resell the space, any funds received in excess of the 35% non-refundable deposit, will be refunded.

September 7- 24 reservations: Cancellations after the three month final payment deadline are not refundable unless we are able to resell the space. If we are able to resell the space, any funds received in excess of the 35% non-refundable deposit, will be refunded.

“IT IS NOT A GO” CANCELLATION POLICY

COVID CANCELLATION POLICY.
Purchasing trip cancellation at the time of booking was highly recommended. Talus will issue for refunds less $300.00 per adult and $150.00 per child administration fee for those without cancellation insurance and/or coverage from their credit card
Prior to issuing refunds, we require:
  •  Confirmation that you did not purchase cancellation insurance before March 4, 2020.
  • As credit cards often cover cancellations, we require confirmation from your credit card company that they will not cover  the cancellation.