Updated April 28, 2020
Office hours during COVID. Monday-Friday. 9:00 am-11:00 am.

Dear Talus guest,

As we all adjust to the unprecedented impact of the COVID-19 virus, Talus Lodge is implementing the following changes to the cancellation and booking policy. As this is an evolving situation, we appreciate your patience as we determine the right thing to do. The most current information can be found on this page.

Should you wish to cancel, for any reason, before the June 1, 2020, a refund will be issued less a $200.00/person administration fee or we can transfer your booking, without an administration fee, to summer 2021.

July 6- September 17,  2020

We will be confirming reservations no later than June 1, 2020 based on the guidance from the Destination British Columbia, Alberta Health Services and the Public Health Agency of Canada.

Guests with reservations: Please hold tight until June 1, 2020. Below are changes to the final payment and cancellation policy.

Booking for summer 2021: Talus is accepting tentative bookings. No deposit is required until June 1, 2020. Until further notice, Talus is accepting new reservations from Canadian residents only.

“IT’S A GO” PAYMENT AND CANCELLATION POLICY

Payments July 6- September 3 reservations: The final trip payment is due on June 6, 2020 instead of the customary 3 months prior.
September 7- 24: The remaining balance is due three months prior to departure.
Remaining balance will automatically charged to the credit card on file. Visa and Mastercard are accepted.
Cancellation Policy:
Rooms

Cancellations after June 6 final payment deadline are not refundable unless we are able to resell the space. If we are able to resell the space, any funds received in excess of the 35% non-refundable deposit, will be refunded.

September 7- 24 reservations: Cancellations after the three month final payment deadline are not refundable unless we are able to resell the space. If we are able to resell the space, any funds received in excess of the 35% non-refundable deposit, will be refunded.

Cancellation Policy: Private Groups

July 6- September 3 reservations: Cancellations after June 6 final payment deadline are not refundable unless we are able to resell the space. If we are able to resell the space, any funds received in excess of the 35% non-refundable deposit, will be refunded.

September 7- 24 reservations: Cancellations after the three month final payment deadline are not refundable unless we are able to resell the space. If we are able to resell the space, any funds received in excess of the 35% non-refundable deposit, will be refunded.

“IT IS NOT A GO” CANCELLATION POLICY

COVID CANCELLATION POLICY.
Should Talus not be in operational in the summer or should you wish to cancel, for any reason, before the June 1, 2020, a refund will be issued less a $200.00/person administration fee will be applied.
  • Refunds less $200.00 per adult and $100.00 per child administration fee
  • Transfer booking to summer 2021. No administration fee.

Prior to issuing refunds, we require:

  •  Confirmation that you did not purchase cancellation insurance before March 4, 2020.
  • As credit cards often cover cancellations, we require confirmation from your credit card company that they will not cover  the cancellation.

MARCH 16- APRIL 6, 2020

COVID CANCELLATION POLICY.
Effective for cancellation between March 16- April 6, 2020 only.
Talus will be providing the following options for those without cancellation insurance and/or coverage from their credit card :
  • Full refunds.
  • Private group cancellation: opportunity to rebook for 2021 effective immediately.
  • Individual room bookings: opportunity to rebook opening on April 1, 2020.
Prior to issuing refunds, we require:
  •  Confirmation that you did not purchase cancellation insurance before March 4, 2020.
  • As credit cards often cover cancellations, we require confirmation from your credit card company that they will not cover  the cancellation.

We appreciate your patience in issuing refunds as the system can process a limit number daily.