GUEST AGREEMENT
ENTIRE LODGE GROUP BOOKINGS

TALUS LODGE
TIERRA ALPINA EXPERIENCE LTD.
All full or partial payments are accepted subject to the terms outlined below.

WAIVER OF LIABILITY

Waiver of Liability There are inherent risks in the adventure activities that guests will experience at Talus Lodge. A waiver of liability must be signed by each individual as a condition of acceptance as a Talus Lodge guest. Parent(s) or court appointed legal guardian(s) must sign for any participating minor (those under 18 years of age).

Guests are required to re-sign a paper waiver upon arrival at Talus Lodge.

Winter Waiver (Electronic)
Summer Waiver (Electronic)
Printable Waiver(s)

ACKNOWLEDGEMENT OF RISK FOR COVID

Acknowledgement of Risk for Covid There is undeniably an ‘Acknowledgement of Risk’ for guests wishing to pursue this adventure amidst a Global Pandemic.  No matter how many precautions and measures are taken, we cannot guarantee with certainty that COVID-19 will not find its way into the lodge. Please deeply consider your personal level of vulnerability AND that of your co-vulnerability.

Acknowledgement of Risk for COVID 19 

FEE AND PAYMENT POLICY

Step 1 As a condition of acceptance as a Talus Lodge guest, each individual must agree to the Guest Agreement before the first payment.
Step 2 Non-refundable administration fee: $200.00 per person is required at the time of booking. The administration fee covers the costs associated with registration and the preparations necessary for the intended stay. These costs are incurred whether the trip is utilized or not, for whatever reason. As such, once these funds are received, these services are deemed to have been rendered and that portion of the service agreement concluded. The reservation fee is not a deposit. It is a cost of business rendered on your behalf and is not refundable in any event.
Step 3 Trip payment: Full payment is due forty five days prior to the arrival date date and will automatically be charged to the card on file.

CANCELLATION POLICY

Non-refundable Payment (s) are 100% non-refundable and final.
Transferable Payment(s), less administration fee, can be transferred in certain circumstances.

PERSONAL REASONS

Cancellation(s)s in which a guest(s) are required to cancel their reservation(s) due to personal reasons including but not limited to, testing positive for Covid-19, being in contact with someone who is positive for Covid-19, personal illness/injury, travel restrictions, family emergency, etc. Cancellations must be received in writing.
Group size >10 Cancellation(s) in which the 10 person minimum group size requirement is retained;

  • Payments (less administration fee) can be transferred to a Talus Lodge credit for a future stay.
Group size <10 Cancellation(s) in which the 10 person minimum group size requirement is not retained;

  • All payments are non- refundable.
Transfer(s) within a group All payment(s) can be transferred to a replacement provided that the monies are exchanged directly between the cancellation and the replacement.
Entire lodge cancellations Should a replacement be found, payment (less administration fee) can be transferred to a Talus Lodge credit for a future stay

TALUS LODGE CANCELLATIONS

Cancellations in which Talus Lodge is required to cancel reservations due to but not limited to closure by civil authority, pandemics and forest fires, etc.
Non-refundable Payment (s) are 100% non-refundable and final.
Transferable Payment(s), less administration fee, will be transferred to a Talus Lodge credit for a future stay.

CANCELLATION AND/OR DELAYS DUE TO ACCESS TRANSPORTATION

No refunds will be issued for cancellation and/or delays due to access transportation. Talus Lodge is not responsible costs incurred due to delayed and/or cancelled access transportation. Talus Lodge will accommodate guests delayed at Talus Lodge as a result of delays or cancellations, however, clients delayed coming into Talus Lodge will not be refunded the lost night(s) of accommodation at Talus Lodge. Delayed incoming clients are responsible for their own full expenses (such as meals and accommodation). Talus Lodge recommends not booking commercial flights on your departure day from Talus.

INSURANCE

Cancellation/Interruption and Emergency Medical Insurance To avoid any financial hardship that an unexpected cancellation or interruption could cause, we strongly urge our clients to purchase appropriate Trip Cancellation/Interruption and Emergency Medical Insurance through a reputable insurance provider to protect your investment. Refunds for cancelled reservations can only be collected from your own cancellation/interruption insurance provider.  Some credit cards provide this type of insurance, others do not. For a free no obligation quote for trip cancellation/interruption and emergency medical insurance from Lifestyle Insurance: click here
Evacuation insurance The cost of a helicopter evacuation, in the case of medical emergency, is the responsibility of the guest. Helicopter evacuation coverage can either be purchased from Talus Lodge for $50 per person or an insurance provider at the time of booking your trip.

DIETARY RESTRICTIONS AND SKI TOURING PROGRAM

Food allergies Talus Lodge can accommodate most food allergies if communicated at the time of booking. We will tailor the menu for the group based on the groups collective dietary restrictions. Additional cost may apply.
The ski program
  • Talus runs a safety conscious ski program led by ACMG ski guides for alpine touring, telemarking and split boarders.
  • Guests are required to bring ski or splitboard equipment including climbing skins.
  • Guests are required to bring a digital avalanche transceiver, shovel and probe.
  • Guest must be able to ski up and down in all types of snow and conditions.
  • Split boarders must be prepared for transitions and flats.
  • Talus does not permit self guiding.
  • Minors require parental and/or guardians attendance in order to take part in the ski guiding program.
Gratuity We are often asked for guidelines regarding gratuity policy and amounts. Gratuities are not expected but appreciated by the staff. Over the past season, gratuities have typically averaged 10% of the package price and are divided equally amongst lodge staff.

TALUS COVID MANAGEMENT PLAN

Talus Covid Management Plan The Talus Covid Management Plan will be modified to comply with active COVID-19 guidelines and regulations as set out by British Columbia Health Authority and our industry partners.  These initiatives are consistently evolving and will be adapted based on health recommendations. Talus Covid Management Plan.
Entire lodge group booking Talus Lodge will be accepting entire lodge group bookings only. Call it your cohort, pod, bubble, squad, or your quaranteam. All group members must accept the collective risk of being with each other. Lodge capacity reduced to a maximum of 12 guest.
Local travel Accepting bookings based travel guidelines by BC Provincial Health Office and Alberta Health Services.
Winter 2021 We will be updating our winter product and accepting bookings on December 1, 2020 based on collective community health.

Staff and guests The health and safety of our guests, staff, and community is our priority. We are all in this together and we all need to do our part to reduce the spread of COVID-19.
Acknowledgement of Risk for COVID 19 There is undeniably an ‘Assumption of Risk’ for guests wishing to pursue this adventure amidst a Global Pandemic.  No matter how many precautions and measures are taken, we cannot guarantee with certainty that COVID-19 will not find its way into the lodge. Please deeply consider your personal level of vulnerability AND that of your co-vulnerability.

Acknowledgement of Risk for COVID 19 Form

Personal accountability We all need to do our part by showing up healthy, minimizing social contacts prior to the trip and following the measures we have implemented. Coming to the lodge is a financial commitment for everyone and we encourage everyone to manage their own exposure in their personal lives both generally and more strictly in the lead up to their trip. COVID is a known hazard and each individual needs to take accountability for their actions and make responsible choices. While pre trip quarantining will not be mandatory, it is strongly encouraged to ensure good health and reduce the chances of needing to cancel and being out of pocket.
Covid-19 Signs and symptoms
  • The symptoms of COVID-19 are similar to other respiratory illnesses, including the flu and the common cold.  Commonly these are fever / chills, cough, sneezing, sore throat, and shortness of breath. Additional symptoms may include muscle aches, fatigue, headache, loss of appetite, runny nose, nausea and vomiting, diarrhea, loss of sense of smell or taste.  Almost everybody that has COVID has fever and cough (new or worsening). Shortness of breath and chest pain can be signs of severe illness.
  • People infected with COVID-19 may experience little or no symptoms, with illness ranging from mild to severe, but still be a carrier
COVID and mandatory trip cancellation Stay safe and stay home if in the last 14 days leading up to your Talus departure day you have;

  • tested positive for COVID-19.
  • experiencing COVID-19 symptoms.
  • are a close contact of a person who tested positive for COVID-19.
  • traveled outside of Canada.

A trip cancellation is not mandatory if in the last 14 days leading up to your Talus departure day you have;

  • experienced COVID symptoms and are symptom free at the time of departure and provide a negative COVID test.
Health screening With in 12 hours of departure for staging

Daily

  • A daily safety briefing will be conducted to confirm the absence of symptoms (BC self-assessment tool). Guests will be required to immediately bring any symptoms to the attention of staff members
Lodge life
  • Physical distancing is required between staff and guests and between staff. When physical distancing is not possible, mask wear is required.
  • Diligence with personal hygiene.
  • 2 hands free hand washing sinks.
  • No touch water facet.
  • Hand sanitizers stations throughout.
  • Meals are plated and served and/or pre-packaged for pickup.
  • Meal seating will be arranged with a maximum of 6 per table.
  • Sauna may only be used by members of the same pod. The sauna will be sanitized after each pod.
Orientation Following health and safety guidelines provided by Talus during orientation and adhering to the guidelines outlined in the on-site manual administered by the Provincial Health Officer for staff, guest and facility health and hygiene procedures.
COVID signs/symptoms at Talus Should anyone feel unwell, an isolation venue will be provided. Arrangements will be made for a safe evacuation if signs/symptoms listed above do not resolve, get worse, or deemed a risk to you and others by Talus Lodge staff. The cost of a helicopter evacuation, in the case of medical emergency, is the responsibility of the guest. Helicopter evacuation coverage can either be purchased from Talus Lodge for $50 per person or an insurance provider at the time of booking your trip.
Post trip follow up We will be communicating, post trip, regarding any  COVID-19 positive tests in the 14 days after Talus departure.

CLEANING

Best practice sanitization The lodge and shower house has been, and will always be, cleaned to meet public health guidelines. We are taking additional steps to ensure guest and staff safety;

  • Enhanced cleaning with a focus on high touch areas including: door handles, light switches, handrails, faucets and knobs.
  • Sauna to be cleaned between guest pods and staff.
  • Linens and towels washed in a Miele washing machine sanitized at 70 C.

TRANSPORTATION

Transport Transportation services will follow Transport Canada guidelines for air and surface transport including mandatory mask wear.